For your safety

General Data Protection Regulation

Privacy policy in line with art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

In accordance with the Data Protection Regulation of the European Union (regulation 2016/679 of the European Parliament and Council), we would like to inform you of the following:

NAME AND CONTACT DATA OF THE COMPETENT AUTHORITY

The competent authority for the processing of data is HGV Service Genossenschaft, Schlachthofstraße 59 in 39100 Bolzano.

PERSONAL DATA AND SPECIAL CATEGORIES OF DATA

Your personal data include in particular

• your master data (name, surname, address, e-mail address, telephone number, date of birth) and language

• data on your payment method and other payment-related data (credit card data)

• dates and length of your stay

• usage and communication data

PURPOSES AND LEGAL BASIS OF THE PROCESSING OF PERSONAL DATA

• Fulfilment of legal obligations

• Fulfilment of pre-contractual and contractual obligations, rendering of services and customer care (e.g. booking of accommodation), and publishing of reviews provided by guests and other information on the travel destination

• Mailing of information, offers and news by e-mail, post and other means of telecommunications, including information on the accommodation, the surrounding areas, local events etc.

The legal basis for the processing of your data consists of:

• legal or statutory obligations

• fulfilment of pre-contractual and contractual measures and obligations

• consent provided by you

• overriding, justified interests

RECIPIENTS OF PERSONAL DATA

Your personal data may be sent to contract processors or third parties who need to be consulted in order to fulfil the services requested by you or to provide specialist services.

In particular, your personal data will be sent to your accommodation provider and payment processor.

PERIOD OF RETENTION

Your data will be stored according to the applicable legal and statutory retention requirements. Personal data that is processed as a consequence of a legal provision or contractual obligation will be stored for the period required for processing it. Data that is processed on the basis of your consent will be stored until further notice.

RIGHTS OF THE PERSON CONCERNED

Right of access to information: According to art. 15 of the GDPR, you have the right of access to information on what personal data is processed, where this was obtained, what data this is exactly, whether this data is passed on to third parties, and who will be doing what with your data.

Right to rectification and deletion: According to art. 16 of the GDPR, you have the right to request the rectification or completion of your personal data at any time. According to art. 17 of the GDPR, you have the right to have your data deleted. In particular with reference to data that was published, you also have the “right to be forgotten”, i.e. the necessary steps will be taken to delete all links, copies, replicas or similar.

Right to object: You may exert your right to object according to art. 21 of the GDPR at any time and change your consent with future effect or withdraw it altogether.

Right to restrict processing: According to art. 18 of the GDPR, you may also request to restrict the processing of your personal data. This means that the data collected may only be processed subject to individual consent, or that processing is restricted in concrete terms.

Right to data portability: According to art. 20 of the GDPR, you have the right to receive your personal data in a structured, commonly used, machine-readable format and the right to transmit this data to another controller

According to art. 77 of the GDPR, you also have the right to lodge a complaint with a supervisory authority.

BASIS OF YOUR CONSENT

Your master data, data on payment methods and other data related to your payment, date and length of stay is processed on the basis of contractual or legal conditions and fulfils the requirements of EU regulation 679/2016 (GDPR).

The processing of your personal data on the basis of the consent provided by you is voluntary. Without this consent, such services may not be performed.

Information on cookies

What is a cookie?

A cookie is a small text file that is stored on your hard drive by a website. When you next visit this website from the same device, the cookies will either be sent back to the website that generated it (first-party cookie) or sent to a different website that it belongs to (third-party cookie). This way, the website knows that it has been opened by this browser before and is able to improve the user experience during the next visit. For instance, cookies remember your preferences and adapt the offer shown to your personal interests and requirements. Depending on their function and purpose, cookies may be categorised into functional cookies, cookies with a marketing purpose (profiling), and third-party cookies.

Change your cookie settings here.

Technical cookies

These cookies do not require user consent.

They provide functions needed by the website in order to work correctly. These cookies are used exclusively by a single website and are therefore also called first-party cookies. They are only stored on your computer during your current session. Technical cookies also include analytical cookies used for access statistics. They collect information in a general format and cannot be used to identify the user.

Profiling cookies

These cookies require user consent. Profiling cookies collect user data, which is then used to send advertising messages to the user, in line with his or her interests.

Third-party cookies

These cookies are provided by other websites. The following list contains information regarding approval or rejection of such cookies.

More information on cookies

Cookies used on this website

Technical cookies

These include cookies to keep a session alive, to manage reaction times, performance or validation of options, to use safety elements or to share content on social media platforms.

Profiling cookies

Google Remarketing Cookie

Third-party cookies

Youtube, Google Analytics, Google Maps, Google Plus, Facebook, Twitter

How can I deactivate cookies?

To deactivate, delete or block cookies, change your browser settings as described under the following link. Please note that you may no longer be able to make full use of the website if you deactivate cookies.

• Internet Explorer

• Google Chrome

• Firefox

• Safari

If you use a different browser to the ones listed here, choose the option “cookies" in the “help" menu to find out where your cookies settings are. Third-party cookies may also be deactivated and/or deleted individually. The website of the European Interactive Digital Advertising Alliance tells you how to do this: www.youronlinechoices.eu.

Photocredits:

Michael Huber | www.huber-fotografie.at